Excessive Force Error on LiftMaster 98022? Here’s Why
LiftMaster recently made changes to the programming procedures for there new wall mount openers. Lets take a look at why this matters if your opener is giving you an error code.
When LiftMaster released their new 98022 wall mount jackshaft opener, the feature that got all the attention was the removal of the cable tension monitor. This was a good thing since the cable tension monitor is what caused so many issues for installers on new installations.
But, we are not here to discuss what was taken away. We are here to discuss the new programming procedures that were added in the owner's manual… the Door Profile settings. For the life of me, I don't understand why this information wasn’t brought to the attention of LiftMaster dealers, but that’s an argument for a different day.
Let’s take a look at why you are having the excessive force error displayed on your wall button with your new 98022 opener.
What is the Door Profile Setting?
The door profile setting is a feature that was added to the new LiftMaster wall mount openers. This feature is the first step you perform before programming the travel and force limits on the opener.
By completing this step, you are telling the opener what size of door it is opening and closing so it can make necessary adjustments to accommodate additional loads. I am not sure why it was added, but it could be because the cable tension monitor was removed from the setup.
What is the Default Door Profile Setting?
The default Door Profile setting on the LiftMaster 98022 is Door Profile 2. This setting is good for single car width garage doors that are non-insulated, vinyl back insulated, or steel back insulated. If you have a single car door that is solid wood or wood overlay, you may need to change the door profile to 1.
If you have a double car width garage door, you will want to change the profile setting to Door Profile 1 when setting up your new opener. This will prevent any excessive force errors on most residential double car width doors.
The door profile settings above will work for 99% of all standard residential garage doors. If you have a garage door that weighs more than 400lbs, you may need to install the LiftMaster 98032 opener, which is specifically designed for much heavier doors.
Is the Door Profile the Same on the LiftMaster 98032?
Yes, with the addition of one change to the chart. The unbalanced door weights are much higher because the 98032 model is designed to be used with garage doors weighing 400-1,100lbs.
The Previous LiftMaster 8500W Did Not Have a Door Profile
The previous LiftMaster 8500W opener that featured a cable tension monitor did not have a door profile setting, so if you have that model, these settings do not apply to you.
What if I’m Still Having the Excessive Force Error?
98022 Units Manufactured Before March of 2024
After a lot of diagnosing and back and forth with LiftMaster customer support, they finally notified us of a firmware update that needs to be installed on units manufactured before March of 2024. In most cases this update will resolve all excessive force errors.
In order to complete the firmware update, you will need to download and setup the LiftMaster myQ app. According the LiftMaster, the firmware update has been released and it resolves almost all of the excessive force issues that have been reported.
Make Sure Your Garage Door is Balanced
Then you need to have a garage door professional check your garage door to make sure it is balanced and running smoothly. Wall mount openers require a garage door to be running at peak performance since all they do is turn the torsion shaft to open and close a garage door.
A standard trolley style opener has a lot more forgiveness with doors that don’t run at their best because it pushes and pulls the door to open and close it. The relationship with the door and opener is entirely different.
Links to Owner’s Manuals
LiftMaster 98022 Wall Mount Opener Manual
LiftMaster 98032 Wall Mount Opener Manual
Error Codes on Other Chamberlain & LiftMaster Models
If you are having error code issues on other models of Chamberlain and LiftMaster openers, here is a link below to a more in depth article we wrote on the subject.
